Privacy Policy

LeadLatch (“we,” “our,” “us”) provides software and automation services for local service businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (leadlatch.ca) or use our services.

If you do not agree with the terms of this Privacy Policy, please do not access the website.

1. Information We Collect

1.1 Personal Information
We may collect the following information when you submit it through our forms or use our services:

- Name

- Phone number

- Email address

- Business information

- Details you submit through website forms

1.2 Automatically Collected Information
We may automatically collect:

- IP address

- Device type

- Browser type

- Pages visited

- Time and date of visits

1.3 SMS & Communication Data
If you opt in to receive SMS messages, we collect:

- Phone number

- Message content (incoming and outgoing)

- Delivery and interaction logs

2. How We Use Your Information

We use collected information to:

- Provide and improve LeadLatch services

- Send missed call textbacks, appointment reminders, follow-ups, and review requests

- Send demo confirmations and onboarding messages

- Communicate with you

- Improve website performance

- Maintain security and prevent fraud

- Comply with legal requirements

3. SMS Communication & Consent

By providing your phone number and checking the SMS consent box on our website forms, you agree to receive automated text messages from LeadLatch related to demos, onboarding, missed call responses, appointment reminders, follow-ups, and service updates.

Message frequency may vary. Message and data rates may apply.

Opt-Out:
You can unsubscribe from SMS at any time by replying:

STOP to cancel

HELP for assistance

SMS consent is not required to use our services.

4. How We Share Your Information

We do not sell, trade, or rent your personal information.

We may share information with:

- Service providers who help operate our platform (hosting, SMS, analytics)

- Legal authorities if required by law

- Your business (if you are using LeadLatch to manage your own customers)

All third parties are required to protect the information in accordance with this policy.

5. Data Security

We use reasonable technical and organizational measures to protect your data, including:

- Encrypted data transmission (HTTPS)

- Secure servers

- Access controls

- Continuous monitoring

However, no method of transmission or storage is completely secure.

6. Data Retention

We retain your information only as long as necessary to:

- Provide services

- Satisfy legal requirements

- Resolve disputes

- Maintain business records

You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have rights to:

- Access your personal information

- Request corrections

- Request deletion

- Withdraw SMS consent

- Ask how your data is stored and used

To exercise these rights, contact us at: [email protected]

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices.

9. Children’s Privacy

LeadLatch does not knowingly collect information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle data, contact us:

LeadLatch
Regina, SK, Canada
Email: [email protected]